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The Role of AI in Customer Service: How E-commerce Companies Are Using Automation to Boost Satisfaction

As e-commerce continues to expand globally, businesses are increasingly adopting AI-powered customer service solutions to meet the demands of customers. AI, through tools like chatbots, virtual assistants, and automated systems, is transforming customer service by enhancing efficiency, reducing response times, and personalizing interactions. This not only improves customer satisfaction but also boosts retention rates, a…

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